Effective Date: 12 August 2025
1. INFORMATION WE COLLECT
We may collect the following types of personal information:
1.1 DIRECTLY FROM YOU
• Name, postal address, email address, and phone number
• National ID or passport details (for guest registration as required by Zambian law)
• Payment details (credit/debit card information, bank details)
• Booking preferences (room type, dietary needs, activity interests)
1.2 AUTOMATICALLY WHEN YOU VISIT OUR WEBSITE
• IP address and device information
• Browser type, operating system, and access times
• Website usage data (pages visited, time spent)
1.3 FROM THIRD PARTIES
• Information from booking platforms (e.g., Booking.com, Expedia, SafariNow)
• Information from travel agents or tour operators
2. HOW WE USE YOUR INFORMATION
We process personal information for purposes such as:
• Confirming and managing bookings
• Providing services during your stay
• Processing payments and issuing invoices
• Meeting legal and regulatory requirements
• Sending booking confirmations, updates, and relevant pre-arrival information
• Personalizing guest experiences
• Sending promotional offers (only with your consent)
• Improving our services and website
3. LEGAL BASIS FOR PROCESSING
Under Zambia’s Data Protection Act, 2021, we process your data based on:
• Your consent
• Contractual necessity (fulfilling your booking)
• Legal obligations (e.g., guest registration for immigration authorities)
• Our legitimate interests (service improvement, safety, and security)
4. SHARING YOUR INFORMATION
Under Zambia’s Data Protection Act, 2021, we process your data based on:
• Your consent
• Contractual necessity (fulfilling your booking)
• Legal obligations (e.g., guest registration for immigration authorities)
• Our legitimate interests (service improvement, safety, and security)
5. INTERNATIONAL DATA TRANSFERS
If your data is transferred outside Zambia (e.g., to international booking platforms or cloud storage providers), we ensure that adequate safeguards are in place to protect your privacy.
6. DATA RETENTION
• Booking and billing records: 7 years (as required by tax and tourism laws)
• Guest registration forms: 2 years (per Zambian lodging regulations)
• Marketing contacts: Until you withdraw consent in the event of any legal case, until the case is closed
• in the event of any legal case, until the case is closed
7. YOUR RIGHTS
You have the right to:
• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for marketing communications
• Object to certain processing activities
• Lodge a complaint with the Office of the Data Protection Commissioner, Zambia
8. SECURITY MEASURES
We use reasonable technical, physical, and administrative safeguards to protect your personal information, including:
• Secure storage of guest records
• Encrypted payment processing
• Access controls for staff
• Regular security training for employees
9. COOKIES AND ONLINE TRACKING
Our website may use cookies to improve your browsing experience. You can adjust your browser settings to refuse cookies, but some site features may not function properly.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the revised effective date.
11. CONTACT US
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:
For any questions or to report a concern, please contact:
Firefly Eco Lodge
Email: roeinek@aol.com
Phone: +260 963015756
Address: Big Concession Area, Mumbwa, Zambia
Effective Date: 12 August 2025
Firefly Eco Lodge is committed to providing a safe, welcoming, and nurturing environment for all children and young people who visit our facilities. The safety and wellbeing of all children are our top priorities. This Child Safeguarding Policy outlines our commitment to safeguarding children, our responsibilities, and the key procedures we follow to ensure a safe experience for all.
We may collect the following types of personal information:
1.1 Directly from You
• Name, postal address, email address, and phone number
• National ID or passport details (for guest registration as required by Zambian law)
• Payment details (credit/debit card information, bank details)
• Booking preferences (room type, dietary needs, activity interests)
1.2 Automatically When You Visit Our Website
• IP address and device information
• Browser type, operating system, and access times
• Website usage data (pages visited, time spent)
1.3 From Third Parties
• Information from booking platforms (e.g., Booking.com, Expedia, SafariNow)
• Information from travel agents or tour operators
We process personal information for purposes such as:
• Confirming and managing bookings
• Providing services during your stay
• Processing payments and issuing invoices
• Meeting legal and regulatory requirements
• Sending booking confirmations, updates, and relevant pre-arrival information
• Personalizing guest experiences
• Sending promotional offers (only with your consent)
• Improving our services and website
Under Zambia’s Data Protection Act, 2021, we process your data based on:
• Your consent
• Contractual necessity (fulfilling your booking)
• Legal obligations (e.g., guest registration for immigration authorities)
• Our legitimate interests (service improvement, safety, and security)
Under Zambia’s Data Protection Act, 2021, we process your data based on:
• Your consent
• Contractual necessity (fulfilling your booking)
• Legal obligations (e.g., guest registration for immigration authorities)
• Our legitimate interests (service improvement, safety, and security)
If your data is transferred outside Zambia (e.g., to international booking platforms or cloud storage providers), we ensure that adequate safeguards are in place to protect your privacy.
• Booking and billing records: 7 years (as required by tax and tourism laws)
• Guest registration forms: 2 years (per Zambian lodging regulations)
• Marketing contacts: Until you withdraw consent in the event of any legal case, until the case is closed
You have the right to:
• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for marketing communications
• Object to certain processing activities
• Lodge a complaint with the Office of the Data Protection Commissioner, Zambia
We use reasonable technical, physical, and administrative safeguards to protect your personal information, including:
• Secure storage of guest records
• Encrypted payment processing
• Access controls for staff
• Regular security training for employees
Our website may use cookies to improve your browsing experience. You can adjust your browser settings to refuse cookies, but some site features may not function properly.
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the revised effective date.
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:
For any questions or to report a concern, please contact:
Firefly Eco Lodge
Email: roeinek@aol.com
Phone: +260 963015756
Address: Big Concession Area, Mumbwa, Zambia
Effective Date: 12 August 2025
Firefly Eco Lodge is committed to providing a safe, welcoming, and nurturing environment for all children and young people who visit our facilities. The safety and wellbeing of all children are our top priorities. This Child Safeguarding Policy outlines our commitment to safeguarding children, our responsibilities, and the key procedures we follow to ensure a safe experience for all.
1. LEGAL AND ETHICAL FRAMEWORK
- This policy aligns with relevant legislation, including:National and local child protection guidelines
- Best practice frameworks for child safeguarding and welfare
We uphold ethical standards that prioritise child safety, dignity, and respect.
2. KEY PRINCIPLES
- The safety and wellbeing of children are paramount.
- Children have the right to feel safe, secure, and respected.
- All staff, volunteers, and visitors are responsible for safeguarding children.
- We promote a culture of openness, transparency, and accountability.
- 3. POLICY SCOPE
This policy applies to: - All staff (permanent, temporary, or casual)
- Volunteers and interns
Contractors, visitors, and any individuals involved in the delivery of camp programs
4. SAFEGUARDING RESPONSIBILITIES
Designated Child Safety Officers
- All staff and volunteers must read, understand, and adhere to this policy.
- All concerns about a child’s safety or wellbeing must be reported immediately to a Designated Child Safety Officer.
5. SAFETY MEASURES AND PROCEDURES
Supervision and Staff Ratios
- We ensure appropriate adult-to-child ratios in line with regulatory guidelines.
- Children are actively supervised at all times during camp activities, free time, and overnight stays.
Use of Photographs and Media
- Photos and videos of children may be taken only with written consent from a parent or guardian.
- Consent is obtained through official forms provided before camp begins.
- Images are stored securely and used responsibly, respecting each child’s dignity and privacy.
- No images are shared publicly (e.g., website, social media, brochures) without explicit consent.
Use of Telephones and Digital Devices
- Staff are prohibited from contacting children via personal phones, social media, or messaging apps.
- All digital communications (if needed) must go through approved, supervised channels.
Staff and Volunteer Conduct
- All personnel must behave ethically and in line with professional child safeguarding standards.
- Staff are expected to maintain appropriate boundaries with children at all times.
- Any inappropriate behaviour, comment, or incident must be reported immediately.
Emergency Procedures and Risk Management
- Emergency procedures are in place for first aid, evacuation, illness, or other incidents.
- Regular safety inspections and risk assessments are conducted.
- Staff are trained to handle incidents swiftly and according to our emergency response plan.
Confidentiality and Data Protection
- All safeguarding reports and child-related data are treated as confidential.
- Information is stored securely and handled in compliance with data protection laws.
6. TRAINING AND AWARENESS
- All staff and volunteers receive mandatory child safeguarding training upon appointment and regularly thereafter.
- Children are encouraged to speak up if they feel unsafe and are taught how to seek help or raise concerns.
7. RESPONDING TO CONCERNS AND INCIDENTS
- All suspicions, allegations, or disclosures of abuse or neglect must be reported to the Child Safety Officer immediately.
- Reports are handled according to legal obligations and our safeguarding procedures.
- All incidents are documented, investigated, and reviewed confidentially.
8. REVIEW AND MONITORING
- This policy is reviewed annually or earlier if there is a safeguarding incident, a change in legislation, or new guidance issued.
- Feedback from staff, children, and parents is encouraged to improve practices.
9. CONTACT US
For any questions or to report a concern, please contact:
Firefly Eco Lodge
Email: roeinek@aol.com
Phone: +260 963015756
Address: Big Concession Area, Mumbwa, Zambia